Terms of Service & Cookie Policy
Last Updated: February 24, 2026
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Platform and Services (defined below) operated by Connect Music Inc. (“Connect Music,” “we,” “us,” or “our”).
1. Acceptance of Terms
By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Services.
You must be at least 18 years of age and have the legal authority to enter into binding contracts in your jurisdiction to use the Services. By using the Platform, you represent that you meet these requirements.
2. Definitions
The following terms have specific meanings throughout these Terms:
- “Platform” means the Connect Music website (connectmusic.com), web application, dashboards, and any related digital properties operated by Connect Music Inc.
- “Services” means all services offered through the Platform, including music distribution, royalty collection and payment, streaming analytics, catalog management, advance funding, sync licensing support, and related features.
- “Content” means any music, audio recordings, artwork, metadata, lyrics, and related materials that you upload, submit, or distribute through the Platform.
- “DSP” means a Digital Service Provider (e.g., Spotify, Apple Music, Amazon Music, YouTube Music) through which music is made available to listeners.
3. Description of Services
Connect Music provides a suite of services designed to help artists and labels distribute, monetize, and grow their music catalogs. The specific Services available to you are defined in your distribution, publishing, or other agreement with Connect Music and may include:
- Digital music distribution to major DSPs worldwide
- Royalty collection, reporting, and payment processing
- Catalog analytics and streaming performance dashboards
- Advance funding options, where available, subject to separate terms and eligibility requirements
- Sync licensing support and PR/marketing resources, where available
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice where practicable.
4. User Responsibilities
4.1 Account Obligations
- Provide accurate, complete, and up-to-date registration information
- Keep your account credentials confidential and notify us immediately of any unauthorized access
- Maintain only one account per artist or entity unless otherwise agreed in writing
4.2 Content Standards
- You must own or have obtained all necessary licenses and clearances for any Content you upload or distribute through the Platform
- Content must not infringe on any third party's intellectual property, privacy, or publicity rights
- Content must comply with all applicable laws and must not include hate speech, defamatory material, or content that promotes illegal activity
4.3 Prohibited Conduct
- Attempt to reverse engineer, decompile, or otherwise extract source code from the Platform
- Manipulate streaming counts, play counts, or royalty calculations through artificial or automated means
- Use the Platform to commit fraud, money laundering, or any other illegal activity
- Circumvent, disable, or interfere with security features of the Platform
5. Intellectual Property
You retain 100% ownership of your Content. Connect Music does not claim any ownership rights in the Content you upload or distribute through the Platform.
By using the Services, you grant Connect Music a non-exclusive, worldwide license to reproduce, distribute, and transmit your Content as necessary to deliver the Services. The scope, duration, and termination of this license are governed by your applicable agreement with Connect Music. Upon termination of your agreement, Content already delivered to DSPs may remain available until removed through the applicable DSP process (see Section 7).
The Connect Music name, logo, platform design, and all related trademarks are the exclusive property of Connect Music Inc. You may not use them without our prior written consent.
6. Payments and Royalties
6.1 Royalty Reporting
Connect Music collects royalties generated by your Content from DSPs and reports earnings through the Platform. Royalty amounts are determined by the DSPs and are subject to their reporting schedules, policies, and adjustments. We do not guarantee any specific level of earnings.
6.2 Payment Processing
Royalty payments are processed through third-party payment processors. You are responsible for providing accurate payment information and maintaining a valid payment method. Payment frequency and minimum payout thresholds are described on the Platform and may change with reasonable notice.
6.3 Holds and Adjustments
Connect Music may hold, delay, or adjust payouts in its reasonable discretion, including but not limited to the following circumstances:
- Suspected fraud, stream manipulation, or other violations of these Terms
- Pending identity verification or tax documentation (e.g., W-9 or W-8 forms)
- Content disputes, copyright claims, or takedown requests
- DSP-initiated adjustments, corrections, or clawbacks
- Account balance below the applicable minimum payout threshold
- Legal or regulatory requirements, including tax withholding obligations
If a hold is placed on your account, we will notify you and describe the reason and any steps needed to resolve it, where we are not prevented from doing so by law or an ongoing investigation.
6.4 Taxes
You are responsible for all taxes arising from your use of the Services and any royalties you receive. Connect Music may be required to withhold taxes or report payments to tax authorities as required by applicable law. We may require tax documentation before processing payouts.
7. Third-Party Platform Dependencies
The Services depend on third-party DSPs and other external platforms for music distribution, streaming data, and royalty collection. You acknowledge that:
- DSPs have their own terms, content policies, and review processes that may affect whether and how your Content is made available
- DSPs may change their APIs, reporting schedules, payout rates, or terms at any time without notice to Connect Music
- Content removal from a DSP (whether initiated by you, the DSP, or a rights holder) may take time to propagate and may not be instantaneous
- Connect Music is not responsible for DSP outages, service interruptions, data inaccuracies, or decisions made by DSPs regarding your Content
- Royalty amounts reported by DSPs are provided to us as-is; we do not independently audit DSP calculations
Connect Music will use commercially reasonable efforts to distribute your Content to DSPs in accordance with your distribution agreement and to collect applicable royalties. We will notify you of material changes to DSP relationships that affect your Content, where practicable.
8. Copyright and DMCA
8.1 Respect for Copyright
Connect Music respects the intellectual property rights of others and expects users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law, including the Digital Millennium Copyright Act (17 U.S.C. §512).
8.2 Filing a DMCA Takedown Notice
If you believe that Content on the Platform infringes your copyright, you may submit a written notification to our designated agent with the following information:
- Identification of the copyrighted work you claim has been infringed
- Identification of the material you claim is infringing and its location on the Platform
- Your contact information (name, address, telephone number, email)
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
- Your physical or electronic signature
Send DMCA notices to our designated agent at: dmca@connectmusic.com
8.3 Counter-Notification
If you believe your Content was removed or disabled by mistake or misidentification, you may submit a counter-notification to legal@connectmusic.com with: your contact information, identification of the removed material, a statement under penalty of perjury that you have a good-faith belief the material was removed in error, and consent to jurisdiction in Memphis, Tennessee.
8.4 Repeat Infringer Policy
Connect Music will, in appropriate circumstances, terminate the accounts of users who are repeat infringers. We may also terminate the account of any user if we determine, in our sole discretion, that the user has repeatedly uploaded infringing Content.
9. Disclaimers and Limitation of Liability
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
To the maximum extent permitted by applicable law, Connect Music's total liability to you for any claim arising out of or related to these Terms or the Services will not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim or (b) one hundred U.S. dollars ($100). We will not be liable for any indirect, incidental, special, consequential, or punitive damages.
You agree to indemnify, defend, and hold harmless Connect Music Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your Content, or your violation of these Terms.
10. Governing Law and Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law provisions.
10.2 Informal Resolution
Before initiating any formal proceeding, both parties agree to attempt to resolve disputes informally by contacting Connect Music at legal@connectmusic.com. If informal resolution is not reached within 30 days, either party may proceed as described below.
10.3 Binding Arbitration
After the informal resolution period, disputes will be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA). The arbitration will be conducted in Memphis, Tennessee, or at a location mutually agreed upon. The arbitrator's decision will be final and binding.
10.4 Exceptions to Arbitration
Either party may bring a claim in the courts located in Memphis, Tennessee for: (a) injunctive or equitable relief to protect intellectual property rights, or (b) claims that qualify for small claims court. You consent to the jurisdiction of those courts for such claims.
10.5 Arbitration Opt-Out
You may opt out of the arbitration provision by sending written notice to legal@connectmusic.com within 30 days of creating your account. If you opt out, disputes will be resolved in the courts located in Memphis, Tennessee. The opt-out does not affect any other provision of these Terms.
10.6 Class Action Waiver
To the extent permitted by law, you waive the right to participate in any class-action lawsuit or class-wide arbitration against Connect Music. All disputes must be brought in your individual capacity.
11. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.
If you wish to terminate your relationship with Connect Music, you must do so in accordance with the terms of your applicable agreement with us. Termination of Platform access does not automatically terminate any underlying agreement.
Upon termination, we will complete any in-progress royalty distributions and, where feasible, provide you with a copy of your Content and data within a reasonable timeframe. Content already delivered to DSPs may remain available until removed through the applicable DSP process.
The following sections survive termination: Intellectual Property (§5), Payments and Royalties (§6), Disclaimers (§9), Governing Law and Dispute Resolution (§10), and General Provisions (§12).
12. General Provisions
- Entire Agreement. These Terms, together with our Privacy Policy and any distribution, publishing, or other agreement you enter into with Connect Music, constitute the entire agreement between you and Connect Music regarding the Services. In the event of a conflict between these Terms and a separate written agreement between you and Connect Music, the terms of that separate agreement will control with respect to the subject matter it covers.
- Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
- Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
- Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
- Force Majeure. Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, internet or infrastructure failures, or third-party service outages.
- Notices. We may send notices to the email address associated with your account. You are responsible for keeping your contact information current. Notices to Connect Music should be sent to legal@connectmusic.com.
13. Changes to These Terms
We may revise these Terms at any time. When we make material changes, we will update the “Last Updated” date and provide notice through the Platform or by email. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.
17. Contact Us
For questions about these Terms or our Cookie Policy, please reach out to us:
Connect Music Inc.
158 Vance Ave, Memphis, TN 38103
You may also reach us through our contact form.